Agent Testimonials

I would like to say a big THANK YOU for providing a contest for all of us so we could win some extra money. For me it is like waving a red flag infront of a bull. I will look forward to this becoming an annual event, do you? Working with the PayTrace team is a pleasure as all of you are very professional and ready to help at any time. - M.B. of CA

 

EVERYONE at Nationwide is the best. I have not had a negative experience with ANYONE at Nationwide - only positive experiences, for years. - JD of FL

 

The whole staff is really helpful and does a great job of answering quickly. Both my merchants and I are constantly impressed with the speed that calls are answered (usually within a few rings by a live person), and that may be the single most important thing to a merchant; getting a live person on the phone. The staff seems very knowledgeable and never, ever sounds like they are talking down to you because of a question you ask. I have had several merchants mention to me that NPS has easily the best tech support staff of any merchant service company they have worked with. - DW of FL

 

I look at Nationwide as a team in my estimation as well as the feedback from the merchants…. all the members of the team all deserve awards. You have asked me to define my ‘pathways to success’ in a different email, but the reason why I am a successful is because of the ‘team’ that supports me. - TS of ME

 

Thank you for taking care of the mistake so quickly. It is a great feeling to finally have a company do what they promised they would do and stand behind their sales force. I look forward to a very long and prosperous relationship with NPS, and please pass along my gratitude to Jamie and all involved! - J.Q. of SC

 

Hi Brad,
Just a note to express my thanks for the great service provided to the above merchant by Carl Anderson. He was very patient and well-spoken in helping this merchant batch out with a failed modem. This merchant continually receives calls to change processors but remained loyal due to this level of service. Carl clutched victory from the claws of defeat on this one and I applaud his efforts. Thank you and your team for the continued support. -P.P. of AZ

 

Because of NPS we were able to buy a home. We have been renting and throwing our money away. NPS is a great company to work for. I really love my job and enjoy working with everyone there at NPS... I am shooting for 100,000 this year!! Had a little health stuff with me and family in 2007,but ready to go this year!!! I will need to pay for this home,so you will see more deals sent thru. Thanks for all of your help and support. NPS is #1! -P.C. of TN

 

Deployment Team,
I want to thank you for getting out the 3rd welcome kit on Friday for Saturday delivery. The money for Saturday delivery was well-spent. When the agent delivered the kit on Saturday; the merchant commented that we are a company that keeps our word, and that he was happy to process with us. Thank you !. -R.M. of FL

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Just wanted to say how much I appreciate the business acumen of everyone at NPS. Working with you folks has made a huge difference in my life. I am not a major player for business, but I do plan to continue to place all of my business with NPS. I just hope that you will continue to be involved with the processing industry for many years to come or at least until I retire. I have been through the mill with so many who say they are good but end up being horrible. It was a good day when you guys called to ask what it would take for me to come back to NPS. -R.L. of MA

 

Good afternoon Steve,
I wanted to take a minute and thank you for all that you do for Dwight & me. I know we are not the exceptions to the rule but I needed to let you know how appreciative we are that whenever we have a question or need a straight answer you are always there for us. You are prompt in returning any E-mail requests and always so kind. If you do not know the answer you will always search it out and get back to me in a timely manner. You are fair to agents but also always looking out for the benefit of the Company. -M.P. of PA

 

Thanks so much for putting on a 1st class conference! I really enjoyed it and am so fortunate to have aligned myself with such an exemplary organization. -C.L. of RI

 

Lani & Jamie,
Thank you very much for your help in resolving this issue through the attached letter. I just spoke to Danny [last name deleted] and he appreciated your cooperation. Danny also verbally promised me that he is going to immediately speak with his brother and guarantees that his stores will stay with NPS. Per Kathy Whitmore's request, I informed Danny that he needed to fax in a formal cancellation letter for his other store MID #********6242 and we would in turn generate a letter he would be required to sign that is the same as the one you drafted for MID # *******7743. Again, thank you very much for your help and support. That is the NPS difference! -T.W. of AZ

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Hi Guys,
Just took a look at my residuals and wanted to send out a HUGE compliment. It is soooo refreshing to be able to look at the reports you provide and calculate your funding for precision without calling and clarifying, etc. Nationwide is a fine-tuned machine and I appreciate the opportunity to be part of your team. -S.Y. of ME

 

WOW - it took only half of a day to receive a "ready to install" email for Traqueria La Unica. Congratulations to your staff! I did the install this afternoon and the merchant was thrilled. Thank you, thank you, thank you!!! -P.E. of NC

 

Hi Brian,
Thank you very much for pointing me in the right direction. Everyone was very helpful. I was very nervous jumping into the fire on my own, but everyone was not only helpful, but very pleasant also. Congrats on the wonderful team you have put together! Having a confidence boost, and such a great bunch of people on the other end of the phone, I am going to work on signing some accounts of my own. -T.S. of MA

 

Just FYI, I really enjoy working with Andy [gift cards and marketing]. I picked up a really great gift card I ran across the other day and mailed it to him just because I thought he would like it which he did. My point is that it is really nice to work with people that come to mind in the routine of my day and want to share something with them. Andy is a really good guy. -S.Y. of MA

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Saturday I was at one of my accts that has 6 locations plus needed to download another merchant and I was 200 miles from home so it all needed to be done then.Carl was working the help desk and it just so happened that every time I called in he answered the phone (poor man).I just want you all to know that he went beyond the call of duty to take care of me and my merchants and I think he is GREAT. We were both stressed, it being Saturday and all, but we had a lot of laughs and ended up having a great day. Thought you would like to know you have a great technical support department. -P.W. of OK

 

Hi Jamie,
I appreciate your help again [Agent's request for an advance payment of future residuals so he can buy a more reliable car]. It's nice to know that the people behind the titles are people with emotion, concern, feeling and thoughtfulness, rather than just power and bottom line. You can't put a number on that. Thanks again & God bless. -L.C. of MA

 

Dear Patrick and NPS Team,
Over my year and a half with Nationwide, I have enjoyed the wonderful treatment and support that all of you, in all departments, offer. But this week you really surprised me with the care you took in looking into approving an account that was really important to me. Even if the situation had not turned out the way I wanted it to — which it did — your flexibility and attention really spoke volumes to me about the kind of company we are. Thank you for your excellent work! -K.E. of CA

 

Thank you very much for the recommendation of Nationwide Payment Solutions and Brian Stevens. Nationwide has a lot to offer. I really like the match and I really enjoy the fact that I can look up merchant volume daily and see just what they are doing...It's like they have nothing to hide. They make it easy so you can just go out and write business. Something I plan on doing full time in the near future. Again, thank you very much. -J.P. of PA

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Jamie, I love the fact that I can approach you, Brian and Patrick. You guys are so cool to work with. Thank you for allowing Greg and me to be a part of your team. And thanks for being fair. I'm still not used to the quick responses I receive from everyone there whenever I E-mail them! It is such a great change!! I believe in this company Jamie. And merchants know it, too. Before, it was all about the rates. Now, I realize it is about the service and "added value" we offer! And your team up there makes me and my team look good in front of our merchants. We kind of got off to a slow start, but are sending up more deals each week and will continue to do so. Anyway, I know you're busy. Just wanted to say thanks. -R.S. of FL

 

To all of [the Nationwide staff],
I know sometimes we may take you for granted, but I really want to say a special thank you for the way you all handled a rush order for schmooze inc. Steve, you were there to help Dwight with all his questions and as always see that he was not hanging in limbo when he was in need of those answers quickly. I know I can always count on you to tell it like it is and you have educated me tremendously. Martha, what can I say about you? You always understand when something special is needed and make us feel like we are the only ones bugging you to get our deals approved (although you are tough — as you should be). You guys in deployment are the best. Chris & Alan, you work your tails off for all of us and without you we would be lost. Thanks to all of you. You are an awesome group of people to work with and we do appreciate all of you. -M.P. of PA

 

I just wanted you to know just how fortunate we are to have the crew we have in technical support. I've worked with many over the years and by far, this crew is the most technically proficient and professional — they are all great to work with. I would list each name but don't want to leave anyone out.

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Last week a merchant of mine had a grand opening and had ordered a second terminal for the additional location. We were under a time crunch and Brad and I completed the details and the terminal was on my door step the next morning, just in time for their showing and opening - I couldn't say more about the great help and assistance these guys give.

 

The same goes for the folks at the help desk and customer support — every time I call I get the distinct impression they actually know me and do everything they can to help. Thirdly, I've worked with underwriters over the years and I must say, our team is the best. With all that being said, it looks like I've covered just about everyone at Nationwide. If your goal was to create a "Cheers" kind of environment, where everyone knows your name regardless of never actually meeting personally, then you've succeeded.

 

I hope I soon have the opportunity to meet all of them and thank them personally but in the interim, please extend my personal thanks and appreciation to each of them for the fine job they all do. -J.P. of NC

 

I am on hold while Matt (one of the help desk technicians) is going the extra mile and trying to retrieve some data from Vital. He is always a pleasure to work with and even if he comes back empty handed, I LOVE the attitude that he approaches his job with. Thank you. -C.P. of WA

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Thanks for taking the time to conduct a great training class. Having been with another processor that wouldn't offer information unless you begged for it, I really appreciate what you and your guys have put together. I am very impressed with your industry knowledge and ability and willingness to share it.

 

I'm off to a slow start due to some other time demands I have right now, but thanks to your encouragement for looking for larger accounts I have added a nice furniture account ($40K), and will be adding a restaurant ($50K) and a web based business ($15K to $20K) in the next few days. Previously, I was wasting time with start-ups and not getting anywhere on residuals.

 

Again, thanks to you and to Thomas for all of your help. -M.W. of CA

 

I just wanted to drop you a quick note to tell you that I am impressed with the professional skills of the company. I really appreciate the extra special attention everyone at NPS has given in getting my first merchants up and running. Brian has been incredible and has has given me quite a bit of help on everything, including statement analysis and helping to identify unique solutions and each person I have dealt with in customer service and technical set up has been outstanding. All are polite, professional and knowledgeable and the notification and reporting are top notch. Keep up the good work and thanks! -J.L. of TX

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I just wanted to let you know what a fantastic team you have compiled. We always want you to know how things are going, especially when it's good. Thanks again for the support. -G.L. of PA

 

Thanks for all your continued help — we really really appreciate what an outstanding company NPS is and how efficient and reliable EVERYONE is with us. Again, thanks! -G.B. of OK

 

Hello, just wanted to send a note of appreciation for walking me through the 4/2/04 download for this merchant. Since this is all "Greek & Latin" to me, your installer's ability to translate this into the King's English was really good. He teaches with the perfect learning touch. Thank you so much! -N.M. of RI

 

Dear Deployment,
I know how busy you were on Friday and I wanted you to know how much I appreciate you shipping the terminal for Pastelito's Cafe. I called my client this morning and they are impressed that we moved so quickly on this for them. I hope that we can get more referrals from my bank as a result! Thanks a million! You all are outstanding! -L.W. of TX

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Your organization has consistently come out on top. I cannot speak highly enough of your service and technical abilities. You guys are one of the best out there. Also, the agent notification emails are wonderful in keeping us informed of changes. -A.R. of MD
CLICK HERE TO HEAR THE FULL STATEMENT! (1.72MB)

 

Last week, one of my accounts called the help desk for copies of past statements. After customer service spoke with the merchant, I was copied by your agent notification system and decided to contact the merchant. I had found that a competitor was in there attempting to earn their business. Fortunately I was able to save the account and in fact, was able to schedule a meeting next week to discuss our gift card program. Thanks Nationwide. -E.M. of Brooklyn, NY

 

I just wanted to say thank you for all of the time you spent with my merchant on the phone yesterday, and for helping to get this issue with AMEX straightened out for him. I really appreciate how you have made our help desk so valuable and client-friendly. -G.L. of PA

 

Just a note to tell you how pleased I was with the 3-location download on Friday. Your installer is a great asset to your company. He and I had a real challenge with one location, but he really knew his stuff. That really makes me feel even better about NPS and your technical staff, it not only helps me communicate to to the merchants about our staff but when we should have a problem that NPS CAN fix it. The merchant was pleased, and so was I. One location said "hey, we get to talk with a person that can speak real English and we actually understand them." -B.M. CLICK HERE TO HEAR THE FULL STATEMENT! (990KB)

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I just want you to know that I am very pleased to be a part of Nationwide's success and to be aligned with a moral and strong company. I know we're going places. -K.O. of AK

 

My background isn't in this field, but I've been through more sales training classes than I care to remember and was concerned this would be more of the same. Much to my surprise, it wasn't more of the same. Thus far, each lesson has been extremely pertinent and industry-specific. These classes are exactly what I feel I need to be effective. -J.S. of MN

 

Toward the end of a T7P download on Friday afternoon, the servers went down. I was left in 'terminal hell.' I reached your help desk by phone... and they stuck with me for the 7 hours it took to get the terminal up and running. Eight calls to me, with updates and ideas. The final call came five minutes ago, just to confirm that everything was OK on my end. You might feed some line that 'this is simply their job.' Bologna! They went far far beyond what we might expect from an employee. They took ownership and responsibility for the problem. I'm impressed. I'm proud that I work with this organization. -R.S. of ME

 

Thank you for this great service support enhancement — your team is great! Keep up the great improvements. They are appreciated. -P.P. of AZ

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I have been involved in three telephone training classes (2+ hours each) and one that was self-paced, all of which have been well done. There are 4 more to go. I have got several prospects for the service and, in fact, picked up my first statement to analyze and on which I will make a proposal. -B.S. of NC

 

I hope you had an awesome Easter. I just wanted to give you the follow up on Blondie's: I was at her shop till about 5pm until the telephone repair guy was done. After all, it was what we assumed it was — the phone lines — and I wanted to say "thank you" for being there to help me isolate the problem on your weekend. -K.O. of AK

 

Wanted to take a moment to say 'thank you all' for the tremendous amount of work that went into the program that was presented to us. I know that we all received very valuable input and having discussed it, we feel this will be the best and safest way for us to continue to grow; be part of an organization that appreciates the relationship and everyone wins. I was very impressed with the focus of the program, how it can be administered and how everyone can take ownership of the program. I am glad that you are all smart enough to see that we will support the efforts if we get to have some input into the building process. Thank you for that courtesy. Hats off to each and every member of Nationwide. The support in the office and the opportunity that awaits us in the territories spells $$$$$$$, trust and loyalty! We appreciate being a part of those parameters. -GL of PA

 

A million thanks to the entire team at Nationwide. This is my first "sales" job and you guys have provided phenomenal support. I knew nothing about sales and even less about credit card processing. Thank you! Thank you! Thank you! :) -M.D. of CA

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I popped in to see the merchant yesterday just to see how things were going post-installation. She's VERY PLEASED with the service and speed of processing and told me that she faxed the Discover Card information. She was using CSI before. As we finally had a decent weekend, they were really busy on Friday and Saturday and she just couldn't stop with the compliments. Thanks for the support. -R.S. of VA

 

Thanks for going the "extra mile" to get that terminal out! Good work as always. -D.P. of MA

 

Just wanted you to know how terrific the proposal generator is. It has made our job much easier and gives us immediate answers to any question about profitability. If an agent doesn't use this tool, they will really struggle to make money and help their clients. Great job! -G.L. of PA

 

These IMPACT! sessions have been helpful and are particularly good at getting me out on the street. Thanks. -B.A. of WA

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